Case Study: Increasing Recurring Giving Through Strategic Email Design

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86% Increase

in click rates

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40% Higher

proportion of recurring donors

Objective:

At Brad Cecil & Associates, we leverage data-driven insights to refine campaign strategies and maximize donor engagement. This case study demonstrates how restructuring email design—focusing on hyperlinked text rather than clickable images—led to higher click-through rates and a significant increase in recurring gifts during a targeted campaign.

Challenge:

During a recurring giving campaign, we identified a gap in donor engagement for one email in the series. The email design, which prominently featured clickable images with suggested donation amounts, inadvertently shifted focus toward one-time giving. Our analysis revealed that this design diluted the emphasis on recurring gifts, which were the campaign’s core objective. The challenge was clear: redesign the email to elevate the recurring giving ask, clarify the call to action, and increase donor engagement.

Our hypothesis was clear: reducing the number of options would streamline decision-making, lower friction, and encourage donors to act confidently—potentially increasing both conversion rates and average gift size.

BCA Approach:

To address this challenge, we designed a controlled test to evaluate the impact of simplifying the email’s design:

  • Control Email: Used clickable images with suggested donation amounts as the primary call to action.
  • Treatment Email: Removed images and replaced them with hyperlinked text emphasizing recurring gifts and their annual impact.

The hyperlinked text allowed for a more direct approach, eliminating distractions and ensuring the recurring giving ask remained central to the donor’s experience. The design aligned with best practices for digital campaigns, emphasizing clarity and accessibility to reduce barriers to engagement.

Control:

Treatment:

Results:

Our redesigned email demonstrated the power of strategic simplification:

  • 86% Increase in Click Rates:  The treatment email saw a substantial boost in clicks compared to the control, confirming that donors respond well to clearer messaging.
  • 40% Higher Proportion of Recurring Donors: Donors who engaged with the treatment email were significantly more likely to commit to recurring gifts, achieving the campaign’s primary goal.

These outcomes underscore the importance of design and messaging alignment, particularly when the focus is on driving sustained donor support.

Key Insights:

  1. Clarity Drives Action: Removing visual distractions and focusing on hyperlinked text made the recurring giving ask more accessible and compelling for donors.
  2. Recurring Giving Requires Reinforcement: The treatment email succeeded because it emphasized the annual impact of recurring gifts, reinforcing the donor’s long-term value to the mission.
  3. Strategic Testing Is Essential: Small changes in email design, when aligned with campaign objectives, can yield significant improvements in donor engagement.

How BCA Makes a Difference:

This case exemplifies BCA’s proactive approach to fundraising strategy. By identifying opportunities in campaign data and executing tailored solutions, we help clients achieve measurable growth and build stronger relationships with their donors.

For your organization, this means:

  • Holistic Optimization: Every email, webpage, and digital touchpoint is assessed and optimized to align with campaign objectives.
  • Data-Informed Decision-Making: We refine strategies based on performance metrics, uncovering actionable insights to enhance results.
  • Sustained Growth: Our focus on recurring giving ensures your donor base remains engaged and invested in your mission for the long term.

What’s Next for Your Campaigns?

This case study shows how strategic refinements to your email design can create meaningful donor connections and amplify campaign success. Whether you’re looking to boost recurring giving or refine your digital engagement, BCA is ready to help you achieve your goals.

Let’s create a strategy together — contact Brad Cecil & Associates today.